Privacy Policy
Last Updated: June 2026
At Bespoke Gentlemen Grooming & Wellness ("Bespoke Gentlemen", "we", "our", "us"), we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth), applicable NSW health and personal services requirements, and the privacy obligations of our service providers including Square, Wix, and associated booking and
payment platforms.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our premises, use our website, book appointments, purchase products, attend treatments, or otherwise interact with our business.
This policy has been tailored for a combined barbering, wellness, retail, and online business
environment.
1. Who We Are
Bespoke Gentlemen Grooming & Wellness
Services include:
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Barbering and grooming services
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Espresso bar services
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Wellness and treatment services
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Retail product sales
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Online bookings and purchases
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Website and customer communication services
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For privacy enquiries, please contact:
Email: hello@bespokegentlemen.com.au
Phone: 0422 742 274
Address: Shop 3, 109-111 Maitland Road, Mayfield NSW 2304
2. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
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Full name
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Email address
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Mobile phone number
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Postal address
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Date of birth (where applicable)
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Emergency contact information (for wellness services)
Appointment & Service Information
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Booking history
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Appointment notes
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Service preferences
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Client Notes
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Consultation records
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Treatment records
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Before and after photographs (with consent)
Payment Information
Payments are processed through secure third-party providers such as Square.
We may receive:
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Transaction details
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Payment confirmations
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Purchase history
We do not store full credit card details on our systems.
Website & Technical Information
When you visit our website, Wix and other service providers may automatically collect:
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IP address
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Browser type
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Device information
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Website usage information
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Cookies and tracking data
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Referral source information
3. Information Related to Wellness Services
Where you receive wellness, relaxation, or treatment services from Bespoke Gentlemen, we
may collect additional information relevant to providing safe services.
This may include:
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Relevant health information voluntarily disclosed by you
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Allergies or sensitivities
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Contraindications to treatment
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Emergency contact details
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Treatment notes
We collect only information necessary to safely deliver services and meet our duty of care
obligations.
All health-related information is treated as confidential and stored securely.
4. How We Collect Information
We collect information:
Directly From You
When you:
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Make a booking
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Purchase products
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Complete consultation forms
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Sign consent forms
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Subscribe to marketing
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Contact us
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Attend appointments
Automatically
Through:
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Our Wix website
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Cookies
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Analytics tools
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Online booking platforms
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Social media integrations
From Third-Party Providers
Including:
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Square
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Wix
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Payment processors
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Booking systems
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Marketing platforms
5. How We Use Your Information
We may use your information to:
Deliver Services
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Manage appointments
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Provide treatments
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Deliver products
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Communicate regarding bookings
Customer Service
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Respond to enquiries
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Manage feedback
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Resolve issues
Business Operations
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Process payments
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Maintain records
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Improve services
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Analyse business performance
Marketing
Where consent has been provided, we may send:
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Appointment reminders
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Promotions
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Special offers
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Business updates
You may unsubscribe at any time.
Legal Compliance
We may use information to:
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Meet legal obligations
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Comply with taxation requirements
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Respond to lawful requests
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Protect the rights and safety of staff and clients
6. Square Payments
We utilise Square Australia for payment processing and appointment management.
When making a payment or booking through Square, Square may collect and process:
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Name
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Contact information
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Transaction information
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Payment information
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Booking history
Square maintains its own privacy practices and security standards.
For more information, please refer to:
7. Wix Website Services
Our website is hosted through:
Wix.com Ltd
Wix may collect and process:
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Website analytics
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Device information
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IP addresses
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Cookie information
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User interactions
Wix stores information using secure cloud infrastructure and maintains industry-standard
security protocols.
For further information:
8. Cookies & Analytics
Our website may use:
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Essential cookies
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Analytics cookies
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Marketing cookies
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Performance cookies
Cookies help us:
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Improve website performance
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Understand visitor behaviour
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Deliver relevant content
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Enhance user experience
Most browsers allow you to manage cookie preferences.
9. Disclosure of Information
We may disclose information to:​
Service Providers
Including:
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Square
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Wix
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Accounting providers
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IT support providers
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Marketing platforms
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Payment processors
Legal Requirements
Where required by law, court order, subpoena, or government authority.
Business Transactions
If Bespoke Gentlemen undergoes a sale, merger, restructuring, or transfer of assets.
We do not sell your personal information.
10. Data Storage & Security
We take reasonable steps to protect your information through:
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Secure cloud storage
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Password-protected systems
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Restricted staff access
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Encrypted payment processing
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Secure booking software
While we implement reasonable safeguards, no online system can be guaranteed 100%
secure.
11. Retention of Information
We retain personal information only as long as necessary to:
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Deliver services
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Meet legal obligations
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Maintain business records
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Resolve disputes
When information is no longer required, it will be securely destroyed or de-identified.
12. Access & Correction
You may request:
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Access to personal information we hold
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Correction of inaccurate information
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Updates to your records
Requests can be made by contacting us using the details below.
We may require verification of identity before processing requests.
13. Marketing Communications
You may opt out of marketing communications at any time by:
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Clicking unsubscribe
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Contacting us directly
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Updating communication preferences
Operational messages such as appointment reminders may still be sent.
14. Children's Privacy
Our services are not intended for children under 16 years of age without parental or
guardian consent.
Where services are provided to minors, consent may be required from a parent or legal
guardian.
15. Your Privacy Rights
Under Australian privacy laws, you may have the right to:
• Access personal information
• Correct personal information
• Make a privacy complaint
• Request information about how your data is handled
If you are not satisfied with our response, you may contact:
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
• Business practices
• Technology
• Legal obligations
• Service providers
The latest version will always be available on our website.
17. Contact Us
Bespoke Gentlemen Grooming & Wellness
Email: hello@bespokegentlemen.com.au
Phone: 0422 742 274
Address: Shop 3, 109-111 Maitland Road, Mayfield NSW 2304
For privacy enquiries, access requests, corrections, or complaints, please contact us directly and we will respond within a reasonable timeframe.
Document Reference: BG-POL-PRIVACY-001
Version: 1.0
Review Date: June 2027
Adapted for Bespoke Gentlemen Grooming & Wellness using principles from Australian Privacy Law, NSW personal services industry standards, Wix website requirements, Square payment processing requirements, and standard e-commerce privacy practices.